FREQUENTLY ASKED QUESTIONS
3D printed products are objects created using additive manufacturing technology, where material is added layer by layer based on a digital design file. These products can range from custom designs, prototypes, to fully functional objects, all created using 3D printing techniques.
The production time for 3D printed items varies depending on the complexity and size of the item. Typical processing times range from 1 to 3 business days. Shipping times will vary based on your location and the shipping method.
Due to the custom nature of 3D printed products, we generally do not accept returns or exchanges unless the product is damaged or defective. If there’s an issue with your order, please contact us within 3 days, and we’ll work with you to resolve the problem.
We make every effort to ensure the highest quality of craftsmanship. However, because 3D printing can have slight variations (such as color, finish, or texture), these are not considered defects. If there’s a specific issue, please let us know, and we will do our best to resolve it.
If your item arrives damaged, please contact us immediately with photos of the damage. We will assist you in either sending a replacement or issuing a refund for the damaged product.
Once your order is placed and processing has begun, changes or cancellations may not be possible. Please contact us as soon as possible if you need to modify your order.
To ensure the longevity of your 3D printed item, avoid exposure to extreme heat or moisture, as these can affect the material.
The durability of a 3D printed item depends on the material used and its intended purpose. Some materials are more durable, while others are more flexible or lightweight.
Yes, we offer custom 3D printing services. You can submit your design. Please provide us with the details of your requirements, and we’ll work with you to produce your one-of-a-kind product.